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All rental transactions are final. If you rent a storage unit, you're not entitled to a refund for any unused portion of the rental period for which you have paid, including prepaid rent. Customers may rent on a monthly basis. The rental period starts on the day the lease is signed and continues up to the anniversary date of the following month. Rent will not be prorated for move-outs. In the event your account is overcharged due to error, we will refund your account after being notified of the discrepancy.